Transforming CRJ Operations with Kaizen

Understanding Kaizen at CRJ Services

Kaizen, meaning “change for better” in Japanese, represents our dedication to continuous, incremental improvements across all aspects of our operations. The initiative began with an intensive week-long training program led by Kaizen experts, laying the foundation for a company-wide transformation in how we approach our daily operations.

One notable improvement already in action is the introduction of standardised digital job cards, which have reduced equipment handover times by eliminating paper-based processes and ensuring consistent documentation across all service points. This strategic integration of the renowned Japanese continuous improvement philosophy marks a significant milestone in our commitment to operational excellence and service delivery. Understanding Kaizen at CRJ Services Kaizen, meaning “change for better” in Japanese, represents our dedication to continuous, incremental improvements across all aspects of our operations. The initiative began with an intensive week-long training program led by Kaizen experts, laying the foundation for a company-wide transformation in how we approach our daily operations.

One notable improvement already in action is the introduction of standardised digital job cards, which have reduced equipment handover times by eliminating paper-based processes and ensuring consistent documentation across all service points. This strategic integration of the renowned Japanese continuous improvement philosophy marks a significant milestone in our commitment to
operational excellence and service delivery.

Expected Benefits Across Operations
The implementation of Kaizen principles is projected to deliver significant improvements:

• 20-30% reduction in machine maintenance turnaround time.
• Enhanced workplace organisation through 5S methodology (Sort, Set in order, Shine, Standardise, Sustain).
• Improved team communication and problem-solving capabilities.
• Reduced operational costs through elimination of waste.
• Increased customer satisfaction through consistent service quality.Expected Benefits Across Operations

Transforming our Internal Operations

Our workshop engineering team is enhancing efficiency through Kaizen-driven improvements, including streamlined troubleshooting procedures and optimised workspace layouts. The implementation of visual management systems and refined inventory control has significantly reduced diagnostic times and parts wastage, while strengthened quality control checkpoints ensure consistent repair excellence throughout our operations. This commitment to continuous improvement ensures we maintain our competitive edge while delivering superior value to our customers.